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Job Purpose

We are seeking to recruit a Repairs Administrator on an initial 3-month contract. The Repairs team’s purpose is to provide an effective support to the repairs operation. The team is responsible for dealing with customer and colleague enquiries, repair ordering, customer feedback, complaints investigation and response, performance management and recharge process.

Working Arrangements - Due to the nature of this role, the successful candidate will be required to work on-site 3 days per week.

Key Responsibilities

• To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email.
• Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems.
• To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders.
• To provide detailed advice to customer queries, complaints and requests as required.
• Investigate and respond to claims made via the Housing Disrepair Protocol and associated housing legislation.
• Ensure all work is carried out in accordance with agreed procedures and timescales. To ensure that all service standards are adhered to and consistently delivered.
• Undertake all the duties within the framework of Equal Opportunities.
• Any other duties appropriate to the post.